Eco Friendly Hedgehog Family Adorable Sustainable Mixed Material Wooden Puzzles

1. Adorable Hedgehog Family Design:
Enjoy the cuteness of our hedgehog family puzzle. The charming design features an endearing hedgehog family that adds a touch of warmth and whimsy to your puzzle collection.

2. Eco-Friendly Materials:
Crafted with environmental responsibility in mind, this puzzle uses sustainable mixed materials. By choosing eco friendly wood and other materials, we support green practices and reduce our environmental impact.

3. Sustainable Craftsmanship:
Our puzzle combines sustainability with quality craftsmanship. The use of reclaimed and responsibly sourced materials ensures that each piece is both beautiful and eco-friendly, offering a guilt free puzzle experience.

4. Engaging and Fun:
Designed for both children and adults, this puzzle provides engaging fun and interactive play. It helps develop problem solving skills and fine motor abilities, making it a great activity for the whole family.

5. High-Quality Construction:
Built to last, this puzzle features durable construction with precise fitting pieces. The high quality craftsmanship ensures a satisfying puzzle experience and long-lasting enjoyment.

6. Perfect for Display:
In addition to its functional use, the puzzle also serves as a charming decorative piece. Once completed, it makes an attractive display item for shelves, desks, or any space in need of a delightful touch.

7. Thoughtful Gift Choice:
With its adorable hedgehog design, eco-friendly materials, and sustainable craftsmanship, this puzzle makes a thoughtful and memorable gift. It’s ideal for birthdays, holidays, or any special occasion, offering both fun and an environmentally conscious choice.

Welcome to Timberminds! We’re delighted to provide a smooth and efficient shipping experience for our personalized wooden animal puzzles. Please review our Shipping Policy below:

Order Processing Time

• Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays) from the time of purchase.

• Each puzzle is carefully inspected and securely packed to ensure it arrives in perfect condition.

Shipping Options & Delivery Times

• Standard Shipping (Free): Delivery within 3–5 business days.

• Expedited Shipping ($8 USD): Delivery within 1–2 business days.

• Delivery times are estimates and may vary depending on location and courier availability.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking details.

• You can monitor your shipment in real-time and estimate its expected delivery date.

Peak Season Considerations

• During peak periods (holidays, promotions, or high demand), shipping times may be slightly longer.

• We appreciate your patience and remain committed to ensuring timely delivery.

Shipping Restrictions

• Currently, we ship within the United States only.

• We do not support shipping to multiple addresses in a single order.

• Some remote or unserviceable locations may be excluded from delivery.

Damaged or Lost Packages

• If your order arrives damaged, or if your package is lost in transit, please contact us immediately.

• We will work with the carrier to resolve the issue and, if necessary, send a replacement order at no additional cost.

Customer Support

For any shipping concerns or questions, please contact our support team:
Email: support@timberminds.shop 
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PST)

Thank you for choosing Timberminds. We look forward to delivering your special wooden puzzles with exceptional care and service.

At Timberminds, we are committed to your satisfaction with our personalized wooden animal puzzles. If you are not completely happy with your purchase, our Return & Refund Policy is here to help.

Initiating a Return

• Eligibility:

  • Items must be unused, in original condition, and include all original packaging.

  • Returns are accepted within 30 days from the date of purchase.

• Process:

  1. Email us at support@timberminds.shop with your order number and reason for return.

  2. Our team will provide instructions and the return shipping address.

  3. Pack the puzzle securely to prevent damage during transit.

Refund Process

• Return Shipping:

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or we shipped the wrong item.

  • A prepaid return label will be provided in eligible cases.

• Return Confirmation:

  • Once your return is received and inspected (within 72 hours), you will receive a confirmation email.

• Refund Issuance:

  • Refunds are processed within 7 business days after the return is verified.

  • Please allow an additional 3–5 business days for your bank or credit card provider to finalize the refund.

Scenarios Covered

• Customer Dissatisfaction:

  • Return shipping costs are the customer’s responsibility.

  • Refunds cover the item cost only, excluding the original shipping fee.

• Defective Product:

  • Send photos of the defect to support@timberminds.shop.

  • We will provide a return label, inspect the item, and issue a full refund or replacement.

• Damaged Package:

  • Document damage with photos and contact us immediately.

  • We will work with the carrier and arrange a replacement or refund.

• Incorrect Product or Size:

  • Email us with details.

  • A prepaid return label will be issued, and we will ship the correct product or provide a refund once the incorrect item is returned.

• Non-Arrival of Product:

  • If your order has not arrived by the expected delivery date, contact us.

  • We will investigate with the carrier and, if necessary, issue a full refund or replacement.

Cancellation Policy

• To cancel an order, please contact us immediately at support@timberminds.shop.

• Orders cancelled before shipment will not incur any charges.

Refund Timeframe

• Refunds are typically processed within 7 business days of receiving and approving the return.

• You should see the refund in your account within 3–5 business days after processing.

Customer Support

For any questions regarding returns and refunds, please contact our support team:
Email: support@timberminds.shop 
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PST)

Thank you for choosing Timberminds. We are dedicated to providing exceptional service and ensuring your complete satisfaction.