Personalized Wooden Penguin Family Puzzle

Personalized Wooden Penguin Family Puzzle

Materials: Pine Wood

This personalized wooden name puzzle is handcrafted from premium, durable PINE WOOD. A custom name puzzle that suits kids and adults—perfect as a wooden puzzle gift for couples, parents, children, Valentine’s Day, anniversaries, or Christmas. A beautiful personalized wooden name puzzle for any occasion.
By choosing this eco-friendly, sustainably handcrafted gift, you’re not only giving something meaningful—you’re also supporting responsible craftsmanship and helping protect our planet for future generations.
KEY FEATURES:
Fully Customizable Name and Text : Personalize with custom names, dates, or meaningful messages for couples, parents, kids, or the whole family. A heartfelt custom gift for Valentine’s Day, anniversaries, weddings, birthdays, or Christmas.
Long-Lasting Premium Quality: Handcrafted from smooth, durable pine wood, this personalized wooden puzzle is designed to last for years, making it a timeless keepsake.
Educational: Helps children build problem-solving skills, fine motor skills, and hand-eye coordination—perfect for early learning while still enjoyable for adults as a unique keepsake.
Beautiful Home Décor: Beyond being a puzzle, it becomes a warm, charming decorative piece for nurseries, bedrooms, offices, or living rooms.

Welcome to TimberMinds! We’re delighted to provide a smooth and efficient shipping experience for our personalized wooden animal puzzles. Please review our Shipping Policy below:

Eligible Shipping Locations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Please note:

• We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

• Please provide a valid physical street address at checkout to ensure successful delivery.

Shipping Options & Delivery Times

• Free Shipping: Delivery within 4–6 business days
• Standard Shipping ($8 USD): Delivery within 3–5 business days
• Express Shipping ($14 USD): Delivery within 1–3 business days

Delivery times are estimates and may vary depending on location and courier availability.

Daily Cutoff Time

• Orders placed before 2:00 PM (GMT-06:00) Central Standard Time (Chicago) are processed the same business day.

• Orders placed after 2:00 PM (GMT-06:00) Central Standard Time (Chicago) will be processed on the next business day.

Delivery Carriers

We partner with trusted national and regional carriers to ensure fast and reliable delivery, including:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

Our system automatically selects the most efficient carrier based on your delivery location.

Tracking Your Shipment

Once your order ships, you’ll receive an email confirmation with a tracking link.
This link provides real-time updates directly through the carrier’s website, allowing you to monitor your shipment’s progress anytime.

Checking Order Status

You can check your order status anytime by:

• Logging into your TimberMinds account, or

• Visiting our Order Tracking page and entering your tracking number.

Missing or Delayed Items

If your order appears missing or delayed, please contact our Customer Support Team immediately at support@timberminds.shop.
We’ll promptly investigate the issue and ensure that any missing items are replaced or refunded in accordance with our Return & Refund Policy.

Customer Support

For any shipping concerns or questions, please contact our support team:
Email: support@timberminds.shop 
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT-06:00) Central Standard Time (Chicago)

Thank you for choosing TimberMinds. We look forward to delivering your special wooden puzzles with exceptional care and service.

At Timberminds, we are committed to your satisfaction with our personalized wooden animal puzzles. If you are not completely happy with your purchase, our Return & Refund Policy is here to help.

Return Eligibility

You may request a return within 45 days of receiving your order.

To be eligible for a return:

• The product must be in its original condition and packaging.

• Items must include all tags, accessories, and labels.

• Proof of purchase (such as your order confirmation email or invoice) is required.

Please note:

• Final sale, clearance, or personalized/customized items are non-returnable.

• Returns requested after 45 days of delivery will not be accepted.

• Please return the item to the following address: 107 Partin Dr S, Niceville, FL 32578, United States.

How to Request a Return

To initiate a return:

1. Contact our Customer Support Team at support@timberminds.shop.

2. Provide your order number, the item(s) you wish to return, and the reason for return.

3. Our team will review your request and send you return instructions and the return shipping address.

Please do not send items back without prior authorization — unauthorized returns will not be processed.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• In cases of manufacturer defects or wrong shipments, Sancil will cover all return shipping fees.

Refund Process

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days to your original payment method.

• Depending on your bank or payment provider, it may take additional time for the credit to appear.

If your return does not meet the eligibility requirements, we will notify you and send the item back at your expense.

Restocking Fee

• We do not charge a restocking fee on any returns.

Damaged or Incorrect Items

If you receive a defective or wrong product, please contact us within 7 days of delivery at support@timberminds.shop.
Provide photos of the item and packaging for verification.
We’ll offer a replacement or a full refund at no additional cost to you.

Order Cancellations

Orders can be canceled within 12 hours of placement if they haven’t been processed or shipped yet.
Once your order is shipped, it can no longer be canceled but can be returned following the process above.

Exchanges

At this time, we do not offer direct product exchanges.
If you wish to replace an item, please return it for a refund and place a new order.

Non-Refundable Situations

Refunds will not be granted if:

• The product has been used, washed, or damaged after delivery.

• The return request was made more than 45 days after receipt.

• The item was purchased under a final sale or custom order condition.

Customer Support

For any questions regarding returns and refunds, please contact our support team:
Email: support@timberminds.shop 
Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT-06:00) Central Standard Time (Chicago)

Thank you for choosing TimberMinds. We are dedicated to providing exceptional service and ensuring your complete satisfaction.